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Avaya call recording solution View larger

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Avaya call recording solution

MREC-0002

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MiaRec is a proud member of the Avaya DevConnect program, providing call recording and contact center solutions that are tightly integrated and 100 percent interoperable with Avaya's communications systems.

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Product TypeLicense
RecordingAlways on, on demand

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We help organizations worldwide enhance customer service, optimize processes, boost agent performance, minimize risks, and ensure regulatory compliance. Avaya customers can benefit from award-winning interaction-management solutions from MiaRec, including:

  • Call recording
  • Live monitoring
  • Dashboard and reporting
  • Agent evaluation

MiaRec's flexible architecture allows deployment in any business environment, from small contact centers to global enterprises with multiple locations and complex networks. MiaRec supports centralized call recording across multiple locations and delivers industry-leading performance. It can record 1000 calls concurrently on a single server, and multiple servers can be deployed for greater capacity.

MiaRec’s integration with Avaya business-communications products provides Avaya customers with reliable, advanced, features-reach contact-center solutions, helping customers maximize their ROI in Avaya infrastructure.

MiaRec’s call recording solution for Avaya supports both advanced Avaya DMCC-based call recording, which does not require port-spanning configuration, and flexible Avaya Passive Span-based call-recording configurations.

MiaRec has fully integrated its award-winning Call Recording and Quality Management software with Avaya Aura, Avaya Aura Communication Manager, Avaya Aura Application Enablement Services (AES), and Avaya IP Office.

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