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Cisco Call Recording


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MiaRec is a Cisco solution partner, providing call recording and contact center solutions that are tightly integrated and 100 percent interoperable with Cisco's communications systems.

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We help organizations worldwide enhance customer service, optimize processes, boost agent performance, minimize risks, and ensure regulatory compliance. Cisco customers can benefit from award-winning interaction-management solutions from MiaRec, including:

  • Call recording
  • Live monitoring
  • Dashboard and reporting
  • Agent evaluation

MiaRec's flexible architecture allows deployment in any business environment, from small contact centers to global enterprises with multiple locations and complex networks. MiaRec supports centralized call recording across multiple locations and delivers industry-leading performance. It can record 1000 calls concurrently on a single server, and multiple servers can be deployed for greater capacity.

MiaRec’s integration with Cisco business-communications products provides Cisco customers with reliable, advanced, features-reach contact-center solutions, helping customers maximize their ROI in Cisco infrastructure.

MiaRec’s call recording solution for Cisco supports both advanced Cisco Active call recording, which does not require port-spanning configuration, and flexible Cisco Passive Span call-recording configurations.  This gives Cisco partners and customers the ability to choose the best call recording technology to fully meet their business and technical requirements.

Supported systems:

  • Cisco Unified Communications Manager (CallManager)
  • Cisco UCME (Express)
  • Cisco UC500 Series
  • Cisco Hosted Collaboration Solution (HCS)

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